Our 100% Guarantee
Our No Risk 30-Day Guarantee:
We want you to be happy with the products you buy and the service you receive. So when you receive your order, inspect it carefully so that it completely meets your satisfaction. If for any reason it does not, please let us know and you may return it or exchange it via our returns and exchange policy. If you are not satisfied with the service you receive from us, contact us immediately and we will remedy the situation. Please note a restocking fee may apply for goods that have been removed from their packaging, and our 30 day return policy does not apply for any products after installation.
What about after sales service?
If you are not confident with using your credit card online, we are available Monday to Friday during business hours for Credit Card orders over the phone, or we accept payment via cheque or money order.
If there is ever a fault with the product after 30 days, within the warranty period, from everyday normal use, send the faulty part back, and Delonix will replace it free of charge (postage not included).
First and foremost is our commitment to your satisfaction. Our philosophy is simple: We are not happy until you are. We understand that good business is based on satisfaction, referrals and repeat business. We want you to come back again and refer our site to your family and friends. Therefore we offer the following guarantee to all those that purchase from us.
If you are not 100% satisfied with your purchase within 14 days of receiving it then return it to us for a full refund no questions asked*.
Well OK we will probably ask you why you want to return it just so we can improve our business or product line-up if something is wrong, but that's all.
We believe in the quality and value for money that our product selection represents. We want to know if you are not happy so that we can make adjustments if necessary to our product selection. We road test all the products we sell, video taping the results where possible, but there may be some slight configuration different to your specific situation. There is no benefit to anyone if people are not satisfied and we don't know about it.